hey man… peace!
Anyone at the Jason Mraz concert last night understands what it takes to accumulate 1000 true fans.
Just before his last song of the evening, Jason hummed and hawed through a few parting words. Lost among the Toronto shout outs was a simple phrase that struck a chord.
It’s a pretty cool thing to acknowledge that someone […]
1 out of 10
Since the beginning of time, the rule has been 1 in 10. For every 10 contacts you make, 1 ends up being a customer.
Hold that thought.
When I dine out, I generally tip 15%. I don’t reward servers for being above average. I don’t punish them for being a little off. About 1 in 10 times […]
it’s never a girl!
For fun. Thanks Stef.
your best
Seth recently blogged about what gets done differently when the Pope is in town. The ship runs a bit tighter. The smiles stetch a bit wider. And so on.
Instead of saving your best for the occasion that just happens to happen to you, why not save your best for the occasion that’s begging for something […]
the benefit of the doubt
Give it to everyone until they’ve un-earned it. What is there to lose?
If a customer rips into you (the rude way) - then they don’t have management training. This doesn’t mean they don’t have a valuable insight for you. It’s your job to extract it from the rubble.
If you’re owed money - don’t ask […]
better is worse
Now I know this is impossible. Better can’t be worse. Otherwise they’d just call it worse. But if you’ll entertain the notion, only for a minute, I will try to do my best Hillary and explain what I meant.
I should have said “marginally better” is worse. It’s true. We all agree - especially now that […]
the next thefunded.com?
How cool would it be to see ad agencies scrutinized as harshly as venture capital firms? Same model - wider appeal.
good core values
Tomorrow isn’t Change
Communication is Health
Experience is Currency
Better is Not Enough
Do it with Love
newcorp - part deux
NEWCORP Hardcore Follow-or-Die Rule #2: You must have a 7 word title beside your name (plus or minus 3 words). Your title will be chosen by you and agreed upon by a panel of your peers. The 7 words must be broad enough not to limit your contribution, but specific enough to focus on what […]
real people are saying
The Independent Bureau of Weblogs has rated this blog “insightful and obscure.”
The Online division of the Amateur Writer’s Association says, “ideas for conversations is smashing in it’s own sentimental way.”
J.D. Power & Associates says…
I’m still waiting for the day when we reference what real people say. Those people who we’re writing for (or doing whatever […]