the benefit of the doubt
Give it to everyone until they’ve un-earned it. What is there to lose?
If a customer rips into you (the rude way) - then they don’t have management training. This doesn’t mean they don’t have a valuable insight for you. It’s your job to extract it from the rubble.
If you’re owed money - don’t ask for it until you’ve perfected your deliverable. Unless your customer has proven themselves to be a pain when it comes to collecting, assume that if you deliver - so will they.
If you’re leading a company - don’t spend your time searching for places you’ve misplaced trust. If someone is adding a few extra dollars to their expense report, you don’t need to concern yourself. That behaviour will reveal itself one day without you wasting time hunting for it.
It’s not that different from a crowdsourcing model. People will police themselves more often than not. It’s worth seeing how that can apply to everything you do internally. The real profit is in the freeing of your mind for other things.
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Someone who talks a lot, listens a lot, sings on the streets and loves big ideas. If you need a discipline or two for piece of mind, try Marketer and Entrepreneur. If you need a title to legitimize why you'd waste your time here, I can't help you. I work with people on fire for the businesses they love.
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Solid piece of advice and frame of mind.
‘The real profit is in the freeing of your mind for other things.’ Couldn’t have said it better myself.